Introduction
Lux Vitality LLC ("Lux Vitality," "we," "our," "us") operates as a US-registered medical tourism coordination company. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and engage with our services. We are committed to protecting your privacy and ensuring you have a positive experience on our platform.
Information We Collect
We collect information in several ways to provide and improve our services:
- Personal Identification Information: When you contact us or request our services, we collect your name, email address, phone number, and mailing address.
- Medical Information: You may voluntarily provide health history, current medical conditions, and treatment preferences to help us coordinate appropriate care recommendations.
- Payment Information: We collect billing address, payment method details, and transaction history through our secure payment processors. We never store full credit card numbers.
- Website Usage Data: We collect information about how you interact with our website, including pages visited, time spent, and referral sources, via cookies and analytics tools.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide medical tourism coordination services and process your requests
- To communicate with you about your care coordination, appointments, and travel arrangements
- To process payments and manage your account
- To improve our website, services, and user experience
- To comply with legal obligations and regulatory requirements
- To send you marketing communications and updates (only with your consent)
Medical Information & Heightened Confidentiality
We treat health and medical information with the utmost care and confidentiality. Any medical data you provide is used exclusively to coordinate your care with our partner physicians and clinics. We only share your medical information with your treating physicians and affiliated clinics with your explicit, documented consent. We comply with all applicable US privacy laws regarding medical information.
Important: Your medical information is sensitive and protected. We never share it with third parties, marketing partners, or advertisers without your written authorization.
Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We only share your information in the following limited circumstances:
- Partner Clinics & Physicians: With your explicit consent, we share relevant medical and coordination information with your treating healthcare provider and clinic to facilitate your care.
- Payment Processors: We share payment information with secure, PCI-compliant payment processors to process your transactions.
- Service Providers: We may engage third-party service providers (travel coordinators, logistics partners) under confidentiality agreements and data processing obligations.
- Legal Compliance: We may disclose information when required by law, court order, or government authority.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, and disclosure:
- Secure socket layer (SSL) encryption for all data transmission
- Encrypted storage of sensitive personal and medical information
- Restricted access controls limiting employee access to personal data
- Regular security reviews and vulnerability assessments
- Secure payment processing through PCI DSS-compliant processors
While we employ robust security measures, no system is completely immune to breaches. We will notify you promptly if we discover any unauthorized access to your personal information.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: You have the right to access and review the personal information we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete information.
- Deletion: You may request deletion of your personal information, subject to legal retention obligations.
- Marketing Opt-Out: You may unsubscribe from marketing communications at any time by clicking the unsubscribe link or contacting us directly.
- Data Portability: You may request a copy of your information in a portable format.
To exercise any of these rights, please contact us at info@luxvitality.com.
Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience and gather usage analytics. Essential cookies are necessary for website functionality, while optional analytics cookies help us understand how you use our site. You may manage cookie preferences through your browser settings or opt out of non-essential cookies.
Children's Privacy
Lux Vitality's services are intended for adults seeking elective medical procedures. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from a minor, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Material changes will be communicated to you via email or a prominent notice on our website. Your continued use of our services after any modifications constitutes your acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:
- Email: info@luxvitality.com
- Phone: 561-489-8419
- Mailing Address: [Your US Address]